Yes, all data in the CRM is stored on a secure server and database that adheres to strict HIPAA compliance guidelines. Emails are encrypted to HIPAA standards for transmitting sensitive information through MailGun integration. However, maintaining HIPAA compliance depends on how you use the platform with Protected Health Information (PHI). It is your responsibility to use the platform in a HIPAA-compliant manner.

Yes. A business associate agreement is available to be signed during the oboarding process.

Yes. We offer many types of support including a searchable knowledgebase, live agent support and ticketed support. We will help you when you need it.

The platform usage fees can be found here.

A2P, or Application-to-Person messaging, enables businesses to send automated SMS or MMS messages to individuals or groups. U.S. regulations require that your phone number is registered as an A2P 10DLC campaign. As of July 5, 2023, messages sent without proper registration may be blocked. A2P 10DLC regulations continue to evolve, and our phone partner, Twilio, ensures compliance with the latest updates. Fortunately, Powr Connect simplifies the A2P campaign registration process, handling the complexities for you.

Artificial Intelligence (AI) has been built into Powr Connect to assist you.  

New features are continuously added to the Powr Connect software to make your life easier.